HPE Tech Care Critical - 4 Year - Service (H50YFE)

HPE Tech Care Service is the edge-to-cloud operational support service for HPE hardware, software, and multivendor products. Designed to help an organization's IT systems, applications, and infrastructure run smoothly and efficiently on a day-to-day basis, HPE Tech Care Service helps resolve issues and interruptions quickly while focusing on finding ways to improve the reliability, availability, and performance of your technology.

HPE Tech Care Service offers three distinct service levels that make it easy to select the right level of service to meet your unique business needs, ensuring that you get the support you need, when you need it most.

Whether traditionally by phone and email, through accelerated self-serve channels such as the HPE Care Concierge and Expert Chat, or by utilizing HPE remote support solutions to automate your service experience, HPE Tech Care Service provides direct access to reliable, expert technical resources with specialized knowledge in product-specific hardware and software to help resolve your issues faster. Our HPE experts go beyond traditional support by providing technical guidance on the operation, management, and security of supported products that can help reduce your risk and increase IT uptime.

HPE Tech Care Service includes access to the HPE service portal, an enhanced and personalized digital experience that empowers Customers with on-demand access to HPE tools and knowledge. The HPE service portal generates insightful, actionable data about HPE products, service cases, and support contracts to help simplify IT management.

Customers can save time by finding quick answers in HPE's extensive knowledge base or best practices in the HPE Tech Tips video library. Self-service tools allow Customers to perform certain activities without having to open a support incident, in addition to providing a portal of curated knowledge resources.

HPE Tech Care Service provides full access to HPE resources that can help drive operational excellence and performance optimization from edge to cloud.

• Provides reliable support to resolve all your technical issues
• Features hardware support service for dependable efficiency with peace of mind
• On-site support guarantees quick solutions with on-site availability of experts
• 4 Year service duration to ensure maximum efficiency and precise results